Delivery and Returns

Delivery

The cost of delivery for your items depends on the zone where the goods will be delivered. Have a look a the table below for shipping costs. I will charge the same amount no matter how much you buy.

United Kingdom (mainland) – £2.49
Europe – £3.49
United States – £4.49
Canada – £4.49
Elsewhere – £9.99

Once payment has been received, your items should be shipped within the next two working days. If, for any reason, it is not sent in time you will be advised by email. For the UK I will always sent your parcel using 1st class post. Every item of jewellery is beautifully presented in a gift box and carefully packaged to protect from damage during transit.

Terms and Conditions:

I always try my best to give as much and as precise information as possibe for each of my products. Most of the time, you will receive the exact item that you see in the picture (this is because most of them are a one-off, as I rarely reproduce the same piece twice). As a result the picture should be a good representation of what you will receive. However, whilst I try my best to take clear pictures, please note that the pictures (especially the colours) may vary slightly according to your browser or monitor.

Returns:

If for any reason, you are not satisfied with the item(s), you may return them to me within 21 days of receipt. Please let me know beforehand by email that you will be returning an item and the reason for the return (changed your mind, faulty, damaged, etc.). If you return the item please be aware that you are responsible for the cost of postage. Please do keep a proof of postage in case the item goes missing in the post.

If the item is faulty, please return it to me following the same procedure as above. Once I receive the item, I will offer you a free repair and refund you the cost of returning the item in the post (please provide me with a receipt). Please do not send the item ‘signed for’ as I may not be home to receive the packet. If the item cannot be repaired I will offer you an exchange or a refund.

Please note that handcrafted items are often quite delicate. Please ensure that you treat them with care. Have a look at my About page for advice on how to care for your handmade jewellery. I will not be held responsible for damage if the item was not treated with care. However you may contact me to see if I can repair the item for a small cost.

 

 

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